In my continuing quest for the good of the consumers who have purchased what may very well be a defective Samsung Brightside cell phone from Verizon Wireless retail stores, this is for everyone who is experiencing the epic fail of their Calendar and Alarm functions on this phone.
As you read in my first blog post, Verizon CONTINUES to deny that the Samsung Brightsides are defective. I just spoke to the owner of the alleged "fake retailer" from which I purchased my Samsung Brightside who turns out to be NOT an unauthorized Verizon Wireless retailer as stated in a letter to me by Verizon's Mr. David Hughes, the "executive correspondent" for Verizon Wireless but in fact, is a "premier" dealer (this is above authorized) of Verizon Wireless products. Mr. Hughes lied to me about that. MORE IMPORTANTLY, however, is that the owner of the store had his team check a Samsung Brightside - NEW IN THE BOX - and the team REPLICATED both the epic fail of the calendar function and the alarm function!!!
Score one for the peon consumer.
The owner of the store is going to continue to test the Samsung Brightside - the new in the box models he has in his store. If he replicates the epic fail of the Calendar and Alarm functions in the phones he has in the store, HE IS GOING TO PULL THEM FROM HIS SHELF!!!!!!
Finally someone is listening to me!
The Samsung Brightside is DEFECTIVE. It could be a bad batch of defective phones and consumers who have purchased this phone but do not use the Calendar and/or Alarm features may not even know these two features DO NOT FUNCTION! It could be a FIRMWARE problem - a defective chip that no update is going to fix!
Consumers: this problem has been well documented in an internal Verizon employee problem blog but Verizon CONTINUES TO DENY THERE ARE ANY PROBLEMS!
Here is my question: Does Samsung KNOW that the Brightsides are defective? Has Samsung notified Verizon of same but Verizon will not pull these phones from their shelves because of the loss of $$$$$$$$$????????
How many consumers have purchased the Samsung Brightside and do not even KNOW that it is defective???
I will keep you posted. This is not about simply getting a working phone. This has become a principle matter to me - and for all consumers who may have unknowingly purchased a known defective phone. It has been four months now and Verizon still denies there is a problem.
Google Samsung Brightside DO NOT BUY UNTIL THEY FIX
Google Samsung Brightside Calendar and Alarm not working.
If you own a Samsung Brightside, check your Calendar and Alarm functions - even if you don't use them. I need to hear from as many people as possible!
Stay tuned.
